Refund and Cancellation Policy

Effective date: July 12, 2026

This policy explains how billing, cancellations, and refunds work for 9frame subscriptions. Please read it together with our Terms of Service. Because your subscription is sold and processed by our authorized payment provider (acting as our Merchant of Record), this policy also works alongside our payment provider's buyer terms, which you accept at checkout.

1. Free Trial — Evaluate Before You Pay

Every new account receives 3 free trial photos. The free trial exists so you can test 9frame — including the quality and style of the AI-generated results — before you ever pay. Because you are able to fully evaluate the Service on the free trial, paid subscriptions are sold on the basis that you have already had the opportunity to decide whether 9frame is right for you.

2. Subscriptions Are Non-Refundable

Except as expressly stated in this policy or as required by applicable law, all subscription fees and one-time charges are non-refundable. There are no refunds or credits for partially used billing periods, for unused photo credits, or for photos you chose not to generate.

3. Credits Are Consumed on Use

• A photo credit is consumed when a photo is generated or downloaded. Generating or downloading a photo counts as using the Service.
• Consumed credits are non-refundable. Credits have no cash value and are non-transferable, non-reloadable, and non-redeemable for cash, except where required by law.
• Credits reset at the start of each billing period and do not roll over. Unused credits are forfeited when you cancel or when your account is closed.

4. Goodwill Refund Window

As a courtesy, and beyond what the law requires, you may request a refund of your most recent payment within 14 days of that charge, on one condition: no photo credits have been used in that billing period — that is, you have generated or downloaded no photos since the charge. This goodwill window applies to your most recent payment only, not to earlier payments and not to renewals. Once you have generated or downloaded even one photo in the period, that payment is non-refundable.

5. Cancellation

• You can cancel at any time from your account settings.
• Cancellation stops future renewals. It does not, by itself, refund the current period.
• After you cancel, you keep access to your plan and any remaining credits until the end of the billing period you have already paid for. At the end of that period your subscription ends, does not renew, and any unused credits are forfeited.

6. Automatic Renewal

Subscriptions renew automatically at the then-current price for your plan until you cancel. Our payment provider charges your payment method on your renewal date. To avoid being charged for the next period, cancel before your renewal date. We may send a reminder before an annual renewal where required by law, but it is your responsibility to cancel in time.

7. Output Quality

AI-generated results are inherently variable and depend heavily on the selfies you upload. Dissatisfaction with the artistic result of a generation is not, by itself, grounds for a refund. If you contact us about your results, we may review the selfies you provided against our upload guidance and help you get better output.

8. Your Statutory Rights

Nothing in this policy removes any mandatory consumer rights that cannot be waived under the law of your country of residence. In some regions you have a statutory right to withdraw from a digital purchase within a short period. Because 9frame delivers digital content immediately, by starting to generate or download photos you request immediate performance of the Service and acknowledge that you lose any statutory right of withdrawal once that performance has begun. Where a mandatory right still applies, you can exercise it, including through our payment provider.

9. Anti-Abuse

We want the free trial and this policy to stay fair, so we protect them. We may decline or reverse refunds, forfeit credits, and suspend or close accounts where we detect abuse — for example, creating multiple accounts to claim repeated free trials, chargeback abuse, account sharing, reselling, or automated or bulk use of the Service.

10. How Refunds Are Processed

Your subscription is sold and billed by our authorized payment provider (acting as our Merchant of Record). Any approved refund is issued by our payment provider to your original payment method and may also be subject to our payment provider's own buyer terms. To request a refund, cancel, or ask a billing question, email hello@9frame.ai or message us on Telegram at t.me/nineframe_support_bot. Please include the email address on your account and, if possible, your order or invoice number so we can find your purchase quickly.